Frequently Asked Questions

Getting started is simple. You can either fill out the contact form on our Contact page, or message us directly on WhatsApp at +92 3364400504. Tell us what you need, your budget range, and your deadline. We'll respond within 24 hours with a detailed plan, timeline, and quote. No commitment required for the initial consultation — it's completely free.

All payment arrangements are handled directly with the client via WhatsApp. We accept payments through bank transfer, Easypaisa, JazzCash, PayPal, Wise, and USDT (cryptocurrency). There is no payment gateway on this website — everything is discussed and agreed upon personally before work begins. We typically require 50% upfront for new clients and the remaining 50% upon delivery.

Delivery timelines vary by service and complexity. For reference: logo design starts at 2–3 days, academic assignments at 2–5 days, video edits at 2–7 days, SEO setup at 5–7 days, and web development at 5–21 days depending on scope. Rush delivery is available for most services at an additional fee. Your exact deadline will be confirmed before work begins, and we always communicate proactively if anything changes.

The number of revisions depends on your chosen plan. Starter plans include 1 revision, Professional plans include 3 revisions, and Premium plans include unlimited revisions. A "revision" means adjustments within the original project scope — it doesn't include adding entirely new features or changing the project direction after work is completed. We aim to get things right the first time by fully understanding your requirements before starting.

If we fail to deliver your project within the agreed timeline or the deliverable does not match the agreed scope, you are entitled to a full or partial refund depending on the situation. Refunds are not issued simply due to a change of mind after work has started. We encourage clients to be thorough with their project brief upfront to avoid scope disagreements. All refund requests are handled case-by-case and we always aim for a fair resolution.

Absolutely. All project details, client information, and any materials you share are treated with strict confidentiality. We never share, resell, or display client work without explicit permission. If you require a formal Non-Disclosure Agreement (NDA), we are happy to sign one before any work begins — simply request it when you contact us.

File formats depend on the service. For logo and brand design, you receive AI, EPS, SVG, PNG, and PDF formats. For video editing, we deliver MP4, MOV, or any format you specify. For web development, you receive the full source code repository. For academic work, we deliver DOCX, PDF, or Google Docs. For SEO, you receive a detailed PDF report. All deliverables are transferred via Google Drive, WeTransfer, or directly via WhatsApp depending on file size.

Yes — INFORISORSA operates fully remotely and works with clients from any country. We have served clients from the UK, USA, Canada, UAE, Saudi Arabia, Australia, and many other countries. Time zones are never an issue as we communicate asynchronously through WhatsApp and email, and we always ensure clear expectations around availability and response times.

Primary communication happens via WhatsApp, which allows for fast, direct messaging, voice notes, and file sharing. You can also reach us via email at info@inforisorsa.com. For complex projects, we may set up a shared Google Drive folder or a brief video call. We provide regular progress updates so you're never left wondering what's happening with your project.

Rush delivery is available for most services, subject to current workload. For academic assignments, short video edits, and logo concepts, same-day delivery is sometimes possible depending on complexity. Rush orders carry a 30–50% surcharge on the standard rate. If you have an urgent deadline, message us on WhatsApp immediately with your requirements so we can confirm availability and get started as quickly as possible.

The prices shown on our pricing page represent starting rates and general guidance. Actual pricing depends on the specific requirements, complexity, and timeline of your project. For example, a 30-second Reel will cost less than a 10-minute YouTube video. We always provide a custom, all-inclusive quote before any work begins — there are no hidden fees or surprise costs once the quote is agreed upon. PKR prices shown use an approximate conversion rate of 1 USD = 280 PKR and may vary with exchange rates.

Yes — we love working with clients on an ongoing basis. If you need regular content editing, monthly SEO work, or continuous web maintenance, we offer customized retainer packages at a discounted rate compared to one-off projects. Alternatively, our INFORISORSA Premium membership gives you a 20% discount on all services, priority support, and faster delivery for a flat monthly or annual fee. Contact us to discuss what ongoing arrangement would work best for your needs.

Your satisfaction is our priority. If you're not happy with the final delivery, we'll use your included revisions to address your concerns. We ask that you provide clear, specific feedback so we can make targeted improvements. If after revisions you're still unsatisfied and the delivery genuinely does not match the agreed brief, we will work toward a fair resolution — which may include additional revisions, a partial refund, or another form of compensation depending on the situation. We have a near-zero dissatisfaction rate because we thoroughly discuss requirements before starting.

We offer discounts on a case-by-case basis for verified students and registered non-profit organizations. Generally, we extend a 10–15% discount to students with a valid student email, and up to 20% for non-profits with proof of registration. The fastest way to get a discounted rate is to mention your situation when you first reach out via WhatsApp or our contact form — we'll do our best to accommodate.